EXCEPTIONAL CUSTOMER
SUPPORT
Apex Translations ensures exceptional customer support through dedicated account managers offering personalized support and a secure client portal. Our optional services, including language asset management, collaboration with reviewers, free translation samples, and certification, enhance your overall experience.
Empowering Your Business Through Dedicated Customer Support
Personalized Service
A dedicated Account Manager assigned to your project will manage it from start to finish. With a single point of contact, you will receive personalized attention, efficient communication, and streamlined project management, culminating in a highly positive customer experience.
Secure Client Portal
Our state of the art client portal allows you to manage all your projects at your convenience in one secure location. Protecting your data and providing a user-friendly environment stand at the forefront of our commitment to ensuring exceptional customer support.
Experience the full range of benefits that Apex’s Client Portal offers:
- Access and manage your account by one or more users within your company
- Upload files and submit requests
- Capture service-related information, such as specific requirements associated with your projects.
- Place project orders
- Monitor pending projects and track progress of active projects
Optional Services Free of Charge
Language Asset ManagementRegardless of the option chosen for your project, our services includes the following supplementary offerings at no additional charge. These services
are essential for projects that require guidance in terms of terminological choices and style.
- Creation and maintenance of reference materials essential to your project such as glossaries and style guides to ensure that we fully comply with your company-specific terminology, as well as style, expression, and presentation.
- Creation and maintenance of a translation memory for your projects, which captures your translated content so that it can be utilized in future projects, resulting in significant cost savings, improved translation consistency and quality, as well as reduced turnaround times.
Collaboration with your Reviewers
We will collaborate with your review team prior to initiating your project or while processing your project to identify and implement optimum terminology and an appropriate localization approach for your project.
Free Translation Samples
To bolster your confidence, we offer corporate clients the opportunity to receive a test translation of 150 to 200 words of their choice. Assess our quality before committing to the full project to ensure our translation services meet your expectations by requesting a free sample translation.
Certification of our translations
If documentation is required to authenticate the accuracy of our translations we provide certification and notarization services. The certification is presented as a separate document appended to your translation.
Advanced Support Requirements:
For more complex support requirements, Apex employs our Localization Maturity Model (LMM) to help develop methods and procedures designed to best match our services to the needs of your organization.
DELIGHTED CUSTOMERS ACROSS THE GLOBE
Customers Sharing Their
Experiences
See what clients say about Apex’s language services.
As part of our ongoing commitment to improving quality, we have partnered with an independent review site to collect customer feedback.
CONNECT WITH OUR TEAM
Ready to get started?
Please let us know how we can help you with your next translation project by completing our quote form below. If you would like to discuss your project needs with us, simply indicate so in the form, and we will call you at your convenience.
You can also reach us via e-mail at CustServ@apex-translations.com or by giving us a call at 252-791-9902.
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