EXCEPTIONAL CUSTOMER
SUPPORT
Apex Translations ensures exceptional customer support through dedicated account managers offering personalized support and a secure client portal. In addition, your overall experience is enhanced by our optional services, including language asset management, collaboration with reviewers, free translation samples, and certification.
Empowering Your Business Through
Dedicated Customer Support
Personalized Service
A dedicated Account Manager assigned to your project will manage it from start to finish. Because of this single point of contact, you will receive personalized attention, efficient communication, and streamlined project management, culminating in a highly positive customer experience.
Secure Client Portal
Our state-of-the-art client portal allows you to manage all your projects at your convenience in one secure location. That’s because protecting your data and providing a user-friendly environment stand at the forefront of our commitment to ensuring exceptional customer support.
Experience the full range of benefits that the Apex Translations Client Portal offers:
- Access and manage your account by one or more users within your company
- Upload files and submit requests
- Capture service-related information, such as specific requirements associated with your projects.
- Place project orders
- Monitor pending projects and track progress of active projects
Optional Services Free of Charge
Language Asset Management
Regardless of the translation package you choose for your project, our services include the following supplementary offerings at no additional charge. These services
are essential for projects that require guidance in terms of terminological choices and style.
- Maintenance of reference materials essential to your project, such as glossaries and style guides, thus ensuring that we fully comply with your company-specific terminology, style, and presentation.
- Creation and maintenance of a translation memory for your projects, which captures your translated content so that it can be utilized in future projects, resulting in significant cost savings, improved translation consistency and quality, as well as reduced turnaround times.
Collaboration with your Reviewers
We will collaborate with your review team before starting your translation project and/or during the process to identify and implement optimum terminology and an appropriate localization approach. After we deliver your translation, your team can review it and request any changes you would like. Your feedback, along with any necessary revisions to meet your expectations, is included in our translation services.
Free Translation Samples
To bolster your confidence, we offer corporate clients the opportunity to receive a test translation of 150 to 200 words of their choice. This allows you assess our quality and our team before committing to the full project. Request your free sample translation to ensure Apex Translations meets your expectations.
Certification of our translations
If documentation is required to authenticate the accuracy of our translations, we provide certification, notarization and notary confirmation services. Simply ask for this service when placing your order and your project will be delivered with the requested translation certification.
Advanced Support Requirements
For more complex support requirements, Apex Translations employs our Localization Maturity Model (LMM) to help develop methods and procedures designed to best match our services to the needs of your organization.
DELIGHTED CUSTOMERS ACROSS THE GLOBE
Customers Sharing Their Experiences
See what clients say about Apex Translations’ language services.
CONNECT WITH THE APEX TRANSLATIONS TEAM
Ready to get started?
Please let us know how we can help you with your next translation project by completing our quote form below. If you would like to discuss your project needs with us, simply indicate so in the form, and we will call you at your convenience.
You can also reach us via e-mail at CustServ@apex-translations.com or by giving us a call at 252-791-9902.
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